Tickets are available at all stations, at SNTF ticket counters.

An online service is available for long-distance trains.

Yes, booking is possible for long-distance trains, subject to seat availability.

Modifications or cancellations can only be made at the ticket counter before the train’s departure, according to the ticket conditions.

Yes.

Yes. Children under 4 travel for free on an adult’s lap, and those aged 4 to 12 pay half fare.

Children under 12 must travel with an adult.

Yes, SNTF offers weekly, monthly and quarterly passes for frequent travelers.

Schedules are displayed in stations, available on the website, and updated regularly.

SNTF strives to follow the planned schedule.

However, technical or external factors may cause adjustments.

No, most tickets are only valid for the specific train and time indicated.

This depends on the line. On some routes, onboard purchase is possible but may include an additional fee.

Go to the lost-and-found office at the nearest station or contact customer service.

You can file a complaint at the ticket counter, by phone, or through the contact form available on the website.

Yes, passenger safety is a priority. Staff are trained, and trains are regularly inspected and maintained.

This may be due to:

1. a work zone,
2. traffic regulation,
3. a temporary speed restriction,
4. the presence of another train on the line.

For safety reasons, doors are locked before departure to prevent dangerous last-minute boarding.

Yes. Security is provided by SNTF teams and public security services.

Inform the onboard controller or go to the ticket counter. A solution will be offered depending on your situation.

Each found item is recorded at the arrival station’s lost-and-found office.

You may contact this service or fill out a form.

It can be requested at the station's ticket counter or through customer service.

Yes, assistance can be provided on request, depending on staff availability at the station.